Processing & Return Policy

COLOURS

We have made every effort to display, as accurately as possible, the colours of our products that appear at the Site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

REFUNDS, RETURNS AND EXCHANGES

Due to the custom-made nature of our products, we are unable to offer refunds on personalised items unless an error has occurred. However, in the unlikely event that an error occurs on our part (despite our utmost care in handcrafting each order), or if there is any issue with your item, please contact us within 24 hours of receiving your order. We are committed to resolving any concerns and will make every effort to replace the item if necessary.

In the event that your order arrives damaged in any way, please email us as soon as possible at imprintplastic.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

By making a purchase, you agree to our terms and conditions, including our returns policy.

If you have any questions or concerns about our returns policy or a specific item, please reach out to our customer support team at accounts@imprintplastic.com.au. We’re happy to help and clarify anything you need.

Thanks for your understanding! We look forward to providing you with great products and service.